Privacy Policy

Statement of Intent

his policy sets out how I, at Hypnotherapy with Laura will use and protect the information that you provide when you use my services and website.

It is our intention to ensure that any data you provide is managed respectfully, kept secure and only used for the purposes for which it has been provided.

This policy will be updated from time to time in line with prevailing legislation.

 

When you enquire via the website, phone, or email i will collect the following personal data:

  • Name

  • Email Address

  • Telephone Number

  • Address

  • Any information you choose to supply regarding the purpose of your enquiry.

 

What I will do with the information you provide:
I will securely save your details for the purpose of communication, and to discuss your requirements with you.

 

During the initial consultation I will ask you to provide me with the following information:

  • Your name

  • Address

  • Telephone and email contact details for communication purposes.

  • Your GP contact details and health information.

  • Any information you wish to discuss that either of us feel is relevant to future sessions.

  • You will have the option to opt in to receive updates, promotions and offers from Hypnotherapy with Laura. You can opt out of this at any time.

 

Sessions:

  • In the course of sessions I will take notes of any information you provide that I feel appropriate to track progress and help plan your future sessions.

  • Any information I hold will be securely locked away and used only for the intended purpose.

 

How your information will be stored:

  • Your Name and telephone contact details will be saved in my business phone. My phone is password and fingerprint ID protected.
    Your Email address will be stored in my email contacts. My email address, and all devices are password protected.

  • Any other information you provide that is relevant to your hypnotherapy sessions that I may make notes on will be securely locked away in a filing cabinet, in a locked room.

  • Contact information used via the web services will be password protected.

  • Information stored on the business desktop will be password protected.

  • Your information will be kept for up to 7 years after you have finished sessions under the guidelines of the association of solution focused hypnotherapy, or 7 years from the age of 18 if a client is under 18 when starting sessions.

 

General data protection regulations – Effective from the 25th May 2018 you have the following rights

  • The right to be informed (Which is why I have produced this policy)

  • The right of access (If you wish to see your profile please make a request in writing to Laura Cullingford, the data processor. I will provide you with the information within 30 days of receiving your request)

  • The right to rectification (this is your right to request changes to any information I hold that is factually inaccurate. If you believe any of the information that I hold about you is incorrect then please let me know and I will make the appropriate changes.

  • The right to erasure (Given the nature of our work we are required to hold our details for a period of 7 years, after this your information will be securely destroyed)

  • The right to restrict processing. I will only use the information for the purposes that we have stated: most standards of confidentiality applied in professional contexts are based upon the common law concept of confidentiality where the duty to keep confidence is measured against the concept of “greater good”. If in the therapist’s opinion there is good cause to believe that not to disclose would cause danger or serious harm to self, the therapist or others, your GP or the appropriate agencies may be contacted. Only information required to ensure the safety of the relevant parties would be disclosed. Information may have to be disclosed without consent for the prevention, detection or prosecution of a crime. The sharing of anonymous case histories with supervisors and peer support groups is not a breach of professional confidentiality.

  • The right to data portability: I will not share your information, other than in the situations described above without your specific consent.

  • The right to object (I will not contact you for marketing purposes unless you have given me specific agreement to do so.

  • The right not to be subject to automated decision making including profiling ( I will not use your information for profiling purposes)

 

Sharing Data:

I, Laura Cullingford am the data processor. I am trained and will be fully compliant with the GDPR requirements in using data for administration, appointment making and accounts.

 

Online Sessions

Where sessions are conducted by Webcam, eg. Zoom, Facetime, the sessions are recorded only for as long as it takes to write up the notes not taken contemporaneously. Once notes have been documented, the recording is deleted.

 

Cookies
Cookies are small files which ask permission to be placed on your computer hard drive so that I can analyse web traffic to my website. Through this I can see which of my website pages are being viewed and are of interest. Most web browsers automatically accept cookies, but you can modify your setting to decline them if you prefer. If you choose to do so you may find you cannot make full use of the website.

Links to other websites
My website may contain links to other websites of interest. However, once you use these links please be aware that you have left our website and we do not have any control over the websites. I cannot therefore be held responsible for the information which you provide when visiting such sites and these sites are not governed by this privacy policy. I advise therefore that you exercise caution and look at the privacy statement applicable to the website in question.

Website and social media testimonials
I will only publish testimonials on my website with client’s consent.

If you provide a testimonial on social media the testimonial will stay on there unless you specifically ask me to remove it. In which case I will remove it within 14 days of your request.

Waiting area
I will always ensure my clients privacy is kept to the best of my ability by booking sessions with at least a 10-minute break in between. It is possible you may pass clients booked in the session before, or after your session.

 

ICO Registration Number: ZA344433

Therapist: Laura Cullingford
Hypnotherapist and Psychotherapist
Swindon, Wiltshire

Tel: 07568599607
Email: laura@hypnotherapywithlaura.com

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